Refund and Cancellation Policy
Last updated October 3, 2026
Try a paid plan without risk: if it isn't right for you, ask within 7 days of your first payment and we'll refund it in full.
7-day money-back guarantee
The first payment of each new Starter or Pro subscription, monthly or yearly, can be refunded in full if you ask within 7 days of the purchase. No questions asked. When the refund is issued the subscription ends, and instances beyond your remaining plan limit are stopped as described below.
Renewals
Renewal payments are not refundable, except where the law requires it or when a charge was made in error (for example, you were charged twice, or charged after cancelling). If you forgot to cancel, write to us anyway — we look at every request.
Cancelling
- You can cancel any time from the Billing page in your dashboard, using the Manage link on the subscription. No email or call needed.
- Cancelling stops future renewals. Your plan stays active until the end of the period you already paid for, and isn't refunded for the time left.
- When the plan ends, instances beyond your remaining limit are stopped, newest first. They are kept for 10 days — so you can resubscribe and get them back — and then permanently deleted with their data. Your pockets stay on the Free plan.
How to ask for a refund
Email support@pocketshub.com from your account's address with the date of the payment, or the order number from your receipt. You can also reply to your Lemon Squeezy receipt email.
Payments are processed by Lemon Squeezy, our Merchant of Record, and approved refunds are returned through them to your original payment method. Most refunds appear within 5–10 business days, depending on your bank.
Related
See the Terms of Service and the pricing page for what each plan includes.